Performance-driven professional with over 15 years of experience in managing SME, Customer Care, Human Resources, Quality Assurance, complemented by executive-level expertise. Demonstrated success in thriving within international and multicultural environments, both in the public and private sectors. Proven ability to motivate oneself and collaborate effectively in team settings, translating decisions into actionable plans and prioritizing tasks to achieve immediate and long-term goals. With a Master degree in Management and a track record of attending various international conferences and training programs, resulting in a range of certifications throughout a successful career. Notably, achieved the Certified Management Consultant-CMC © designation and ISO 9001.